1. Definitions

1. “Company” means Bisogno Jewellers North Ltd.
2. “Website” means bisognojewellers.com.
3. “Products” means jewellery, watches, accessories, and related goods sold by the Company.
4. “Customer” means the purchaser of Products.
5. “Carrier” means any third-party shipping provider used for delivery.

2. Final Sale / No Returns

Unless the Company states otherwise in writing, all purchases are final. The Company does not accept returns, exchanges, or refunds for any reason, including (without limitation) buyer’s remorse, sizing issues, or preference changes. This Policy does not limit any rights that cannot be waived under applicable law.

3. Shipping Locations

We ship to addresses within Canada only, unless expressly agreed otherwise in writing.

4. Shipping Timeframes

Shipping times vary depending on product availability, customization (if applicable), and carrier schedules. Any delivery estimates provided are non-binding and not guaranteed.

5. Insured Shipping (High-Value Items)

For high-value items, Customers are encouraged to contact us ahead of time to arrange insured shipping. Insurance availability and fees may vary. If insured shipping is requested, the Company may require additional verification before shipment.

6. Risk of Loss & Delivery Confirmation

Risk of loss transfers to the Customer upon confirmed delivery by the Carrier to the delivery address provided at checkout (or otherwise confirmed in writing).

7. Incorrect Address / Failed Delivery

1. The Customer is responsible for providing accurate delivery information.
2. The Company is not responsible for delays, loss, or additional fees resulting from incorrect address details or failed delivery attempts.
3. If a shipment is returned to sender, the Customer may be responsible for reshipment costs.

8. Contact Information