1. Definitions

1. “Company” means Bisogno Jewellers North Ltd.
2. “Personal Information” means information about an identifiable individual as defined under PIPEDA.
3. “Website” means bisognojewellers.com and any webpages, forms, and features made available through it.
4. “Services” means the sale of fine jewellery and related services (including custom work and repairs), online and in-store.
5. “User” means any person who accesses or uses the Website or Services.
6. “Tracking Technologies” means cookies, pixels, tags, SDKs, and similar technologies used for analytics, advertising, and site functionality.

2. Compliance Statement

Bisogno Jewellers North Ltd. is committed to protecting personal information. This Privacy Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation and common law. Where provincial or sector-specific privacy rules apply, we will comply with those requirements as well.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

1. Identifiers & Contact Details: name, email address, phone number, billing address, shipping address.
2. Account Information: username, password (stored in an encrypted/hashed form), account preferences, and login history (as applicable).
3. Transaction Information: items purchased, order details, purchase history, returns/adjustments (if any), warranty/service records (if any).
4. Payment Information: payment details processed by third-party processors (e.g., Square and Stripe). We do not store full card numbers.
5. Communications: messages you send to us by form, email, phone, or other channels.
6. Technical & Usage Data: IP address, device identifiers, browser type, pages viewed, referrals, timestamps, and interaction data.

4. How We Collect Information

1. Directly from you when you create an account, place an order, subscribe to emails, or contact us.
2. Automatically through cookies and Tracking Technologies when you browse or interact with the Website.
3. From service providers involved in payment processing, analytics, marketing, fraud prevention, and website hosting.

5. How We Use Personal Information

1. To provide and administer the Services, including account creation and order fulfillment.
2. To process payments and prevent fraud.
3. To communicate with you about orders, support inquiries, updates, and service-related messages.
4. To improve Website functionality, performance, and user experience.
5. To conduct marketing, promotions, and remarketing (where permitted by law and based on your consent or as otherwise allowed).
6. To comply with legal obligations and enforce our terms and policies.

6. Cookie Policy & Tracking Technologies

We use cookies and Tracking Technologies to operate our Website, understand usage, improve performance, and deliver advertising. The tools we use may include:

1. Google Analytics (traffic measurement and reporting)
2. Google Tag Manager (tag deployment and site measurement)
3. Meta Pixel (advertising measurement and remarketing)
4. Microsoft Clarity (session analytics and usability insights)

Your choices: You may manage cookies through your browser settings and device controls. Some features may not work correctly if cookies are disabled. Where required, we will request consent for non-essential cookies through a cookie banner or preference centre.

7. Disclosure to Third Parties

We may disclose Personal Information to third parties for the purposes described in this Policy, including:

1. Payment processors: such as Square and Stripe, to process transactions securely.
2. Technology providers: website hosting, security, communications, and customer support tools.
3. Analytics and marketing partners: to measure campaigns and deliver advertising (including remarketing).
4. Professional advisors: legal, accounting, or other advisors where necessary.
5. Legal and regulatory authorities: where required or permitted by law.

We do not sell Personal Information.

8. Marketing Communications

If you sign up for marketing communications, we may send you promotional emails. You can unsubscribe at any time using the link in the email or by contacting us. We may still send transactional or service-related messages (e.g., order confirmations).

9. Retention

We retain Personal Information only as long as necessary for the purposes described in this Policy, to meet legal and accounting requirements, and to resolve disputes or enforce agreements.

10. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption where appropriate, and vendor due diligence. No method of transmission or storage is completely secure; however, we take steps designed to reduce risk.

11. Your Rights Under PIPEDA

Subject to applicable law, you may:

1. Request access to your Personal Information we hold.
2. Request correction of inaccurate or incomplete Personal Information.
3. Withdraw consent for certain uses (e.g., marketing), subject to legal/contractual restrictions.
4. Ask questions about our privacy practices and how we handle Personal Information.

To exercise these rights, contact our Privacy Officer using the information in the “Contact Information” section.

12. Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe a child has provided Personal Information, please contact us.

13. Cross-Border Processing

Some service providers we use may process or store information outside of Canada. When Personal Information is handled outside Canada, it may be subject to the laws of the jurisdiction in which it is processed. We take steps to require service providers to protect Personal Information in a manner consistent with this Policy.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website and the “Last Updated” date will be revised. Continued use of the Website indicates acceptance of the updated Policy.

15. Contact Information