1. Definitions

1. “Company” means Bisogno Jewellers North Ltd., an Ontario corporation.
2. “Website” means bisognojewellers.com.
3. “Products” means jewellery, watches, accessories, and related goods offered for sale online or in-store.
4. “Services” means repairs, resizing, custom work, appraisals, and other services offered by the Company (where available).
5. “User” means any person accessing or using the Website.

2. Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Terms and the Privacy Policy of Bisogno Jewellers North Ltd., which forms part of these Terms. If you are using the Website on behalf of an organization, you represent that you have authority to bind that organization.

3. Website Use & Acceptable Conduct

1. You will use the Website only for lawful purposes and in accordance with these Terms.
2. You must not attempt to bypass, disable, or interfere with Website security features.
3. You must not introduce malware, harmful code, or engage in automated scraping except as permitted by robots.txt.
4. The Company may suspend or restrict access if misuse or security risks are detected.

4. Accounts

1. To access certain features, you may need to create an account.
2. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.
3. You agree to provide accurate information and to keep your account details up to date.

5. Products, Custom Work & Availability

1. Product descriptions, images, and specifications are provided for general information and may vary slightly from the final item.
2. Availability is not guaranteed. We may discontinue or change Products at any time without notice.
3. Custom, resized, altered, or engraved items may require additional time and may be subject to separate written approval.

6. Pricing, Taxes & Payments

1. All prices are listed in Canadian dollars unless stated otherwise.
2. Applicable taxes and shipping charges (if any) will be calculated at checkout.
3. Payments are processed through third-party providers including Square and Stripe.

7. Orders, Cancellations & Fraud Prevention

1. An order confirmation does not constitute acceptance; acceptance occurs when we process and/or ship your order, or otherwise confirm fulfillment.
2. We may refuse, cancel, or limit orders in cases of suspected fraud, unauthorized transactions, pricing errors, stock discrepancies, or other issues.
3. If we cancel an order after payment has been taken, we will issue a refund to the original payment method where required.

8. Shipping & Delivery

1. We ship within Canada only, unless expressly agreed otherwise in writing.
2. Delivery timelines are estimates and may vary due to carrier operations, demand, customization, or other factors.
3. For high-value items, please contact us ahead of time to arrange insured shipping; additional fees may apply.

9. Final Sale / No Returns

Unless the Company states otherwise in writing, all sales are final. The Company does not accept returns, exchanges, or refunds. This does not limit any rights that cannot be waived under applicable consumer protection law (where applicable).

10. Intellectual Property

1. All Website content, including text, photographs, graphics, logos, and branding, is owned by the Company or its licensors.
2. You may not reproduce, modify, distribute, or create derivative works without prior written permission.

11. Third-Party Links & Tools

The Website may include links to third-party websites or embedded tools. The Company is not responsible for third-party content, privacy practices, or security. Use of third-party sites is at your own risk and subject to the third party’s terms.

12. Privacy & Cookies

Personal information collected through the Website is governed by the Company’s Privacy Policy, which forms part of these Terms.

13. Disclaimers

1. The Website is provided “as is” and “as available,” without warranties of any kind.
2. The Company does not guarantee uninterrupted or error-free Website performance.
3. Product images and descriptions may contain errors or may be updated without notice.

14. Limitation of Liability

1. To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
2. Total liability related to your use of the Website or an online purchase shall not exceed CAD $1,000 or the amount paid to the Company for the specific transaction giving rise to the claim, whichever is greater.

15. Indemnity

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and contractors from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of the Website or violation of these Terms.

16. Force Majeure

The Company is not liable for delays or failures caused by events beyond its reasonable control, including supply chain disruptions, labour disputes, natural disasters, extreme weather, epidemics, transportation failures, or government actions.

17. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on the Website and the “Last Updated” date will be revised accordingly. Continued use of the Website indicates acceptance of the updated Terms.

18. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable therein. You agree to the exclusive jurisdiction of the courts located in Toronto, Ontario for any disputes.

19. Severability & Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Failure by the Company to enforce any part of these Terms does not constitute a waiver.

20. Contact Information